Terms of service

General Terms & Conditions (GTC)

Contents
  1. Subject of the Contract
  2. Product and Service Information
  3. Prices
  4. Availability
  5. Payment Terms
  6. Payment Methods
  7. Liability
  8. Cancellation & Contract Termination
  9. Data Protection
  10. Warranty and Statutory Rights
  11. Shipping & Delivery Policy

1. Subject of the Contract

Mebo Service AG (hereinafter “Big Green Egg Shop”) sells the products offered through the Big Green Egg Shop on the basis of these General Terms & Conditions (GTC). By placing an order, the customer accepts these GTC. Deviating agreements are only valid if expressly confirmed by Big Green Egg Shop.

2. Product and Service Information

Big Green Egg Shop makes every effort to present product information accurately, up to date and in an understandable manner. Product images and information may differ slightly from the actual product.

Manufacturer warranties are subject to the respective warranty conditions of the manufacturer. The customer’s statutory and contractual rights against Big Green Egg Shop remain unaffected.

3. Prices

All prices are stated in Swiss francs (CHF) and include statutory VAT and any applicable advance recycling fees. Shipping costs are shown separately.

4. Availability

Information on availability and delivery times is maintained with the greatest possible care. However, production or supply bottlenecks may lead to delays.

If an ordered product is unavailable or can no longer be supplied, the customer will be informed as soon as possible. Any payments already made for products that cannot be delivered will be refunded.

5. Payment Terms

The payment methods available in the Big Green Egg Shop are displayed during the checkout process. Big Green Egg Shop reserves the right to exclude individual payment methods in certain cases.

Any surcharges for individual payment methods will be clearly displayed before the order is completed.

6. Payment Methods

Payment is made online using the payment methods offered in the Big Green Egg Shop, such as Mastercard, Visa or TWINT.

To redeem a voucher, please contact us by email at silvia@greenegg.ch.

7. Liability

Big Green Egg Shop is liable in accordance with the applicable statutory provisions. To the extent permitted by law, liability for slight negligence as well as for indirect and consequential damages is excluded.

Big Green Egg Shop accepts no liability for damage resulting from improper use, assembly, installation, maintenance or repair by the customer or third parties, insofar as such damage is not attributable to Big Green Egg Shop.

8. Cancellation & Contract Termination

Once payment has been successfully completed, the order is binding. There is no general right of withdrawal or return unless expressly agreed otherwise.

If the customer refuses to accept a properly delivered order, the customer may be charged any additional costs actually incurred as a result, in particular costs for return transport, storage or redelivery.

In the event of a delivery delay, the statutory provisions apply. Payments already made will be refunded if the contract is terminated.

9. Data Protection

Big Green Egg Shop processes personal data in accordance with Swiss data protection law.

Information on the collection, processing and disclosure of personal data, as well as the rights of data subjects, can be found in the Privacy Policy on greenegg.ch.

10. Warranty and Statutory Rights

The respective manufacturer’s warranty conditions apply to Big Green Egg products